Privacy Policy

1. Introduction

This Privacy Policy describes how Nouriq Wellness Private Limited and its affiliates (collectively "Nouriq", "we", "our", "us") collect, use, share, protect or otherwise process your personal data through our website (the "Platform"), our mobile application (the "App"), and connected hardware products (the "Devices"). You may be able to browse certain sections of the Platform without registering.

By visiting or using the Platform, the App, or the Devices, or by providing your information or availing any product or service, you agree to be bound by this Privacy Policy, the Terms of Use, and the applicable product/service terms, and agree to be governed by the laws of India, including laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform, App, or Devices.

2. Nouriq Privacy Commitment

Nouriq places the highest importance on user privacy and data protection. To effectively deliver its services, Nouriq collects limited personal information such as account details, app usage metrics, device technical information, and wellness inputs. This information is collected solely for the purposes of operating, improving, personalising, and securing the Nouriq experience.

Personal information is treated as sensitive and confidential. Nouriq does not sell or rent personal or health-related data. Data may be shared only with trusted service providers such as logistics partners, payment processors, analytics platforms, and cloud infrastructure providers on a strict need-to-know basis for core operational purposes.

Users retain the right to access, correct, and request deletion of their personal data, subject to applicable legal and regulatory obligations. While Nouriq implements industry-standard safeguards to protect user data, no system can guarantee absolute security, and users acknowledge inherent risks when using digital services.

3. Collection of Information

We collect personal data when you use our Platform, App, or Devices, engage with our services, or otherwise interact with us during the course of our relationship. Information collected may include, but is not limited to, personal details such as name, date of birth, postal address, telephone/mobile number, email address, identity or address verification information, and account registration data. Sensitive personal data such as payment instrument information (including bank account or credit/debit card details) or biometric information (including facial or physiological data) may be collected with your explicit consent for optional features.

In addition, we collect technical information from your device and the App, including device identifiers, language settings, operating system details, app usage metrics, performance diagnostics, crash logs, network information, and authentication credentials. We may also collect wellness inputs including nutrients data, consumption patterns, usage insights, and personal preferences to enhance the Nouriq experience.

Where Devices are used, we may collect operational data including sensor readings, consumption event data, fluid intake patterns, device pairing identifiers, battery and firmware status, and connectivity telemetry. We may track behaviour and preferences across the Platform, App, and Devices and analyse such data in aggregated form.

Transaction-related information may be collected from third-party platforms or partners; however, where such third parties collect information directly from you, their respective privacy policies will apply. We do not control or endorse their practices and recommend reviewing their policies. If you receive communications requesting sensitive information such as banking passwords or card PINs purportedly from Nouriq, do not disclose such information and notify law enforcement authorities immediately.

4. Use of Information

We use personal data to provide, operate, and enhance our services, facilitate transactions and fulfilment, improve user experience, personalise insights, and enable analytics, surveys, and research. We may use wellness-related data collected through the App and Devices to personalise recommendations, notify events, optimise usage outcomes, and support wellness goals.

We may also use personal data to troubleshoot issues, prevent fraud or misuse, enforce our terms and policies, comply with regulations, and communicate offers, updates, products, and services. For marketing communications, users retain the ability to opt out. Declining permissions may restrict access to certain features.

5. Sharing of Information

We may share personal data with group companies, affiliates, trusted service providers, and business partners for purposes related to product fulfilment, service enablement, cloud hosting, analytics, customer support, payments, logistics, or operational workflow. Such sharing occurs strictly on a need-to-know basis to ensure performance, safety, regulatory compliance, fraud prevention, and customer support.

Nouriq does not sell or rent personal or health-related data to third parties. We may also disclose personal or sensitive personal data to government authorities, regulatory agencies, or law enforcement when required under applicable law or to enforce our Terms of Use or this Privacy Policy, resolve disputes, address legal claims, or protect rights, safety, and property.

6. Security Precautions

We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, disclosure, alteration, misuse, or loss. Access to certain Platform, App, or Device functionalities may require secure server communication. However, data transmission over the internet cannot be guaranteed to be fully secure. Users acknowledge these inherent risks and are responsible for protecting login credentials and passwords associated with their accounts.

7. Data Retention and Deletion

You may delete your account through the App or by contacting us. Deleting your account will result in loss of all account-associated data. Deletion requests may be deferred in cases involving pending grievances, unresolved disputes, ongoing shipments, or legal/compliance obligations.

Personal data is retained only for as long as necessary for legitimate business purposes or as mandated by law. Certain data may be retained in anonymised form for analytics, research, fraud prevention, warranty support, or product improvement.

8. Your Rights

Users may access, correct, update, or request deletion of their personal data via the Platform or App or by contacting us, subject to legal and regulatory requirements.

9. Consent

By using the Platform, App, or Devices, or by providing information, you consent to the collection, use, storage, sharing, and processing of your personal data in accordance with this Privacy Policy. If providing data about another individual, you confirm you have authority to do so.

You also consent to being contacted through SMS, instant messaging apps, phone calls, and email for purposes specified herein. Consent may be withdrawn by contacting our Customer Support. Withdrawal is not retrospective and may limit service access.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technological, or business changes. Users are encouraged to review the Policy periodically. Significant changes may be communicated as required under applicable laws.